Privacy Policy

1. Who We Are

Interceptor Rapid Response (Pty) Ltd ("Interceptor", "we", "us", "our") is a PSIRA-registered commercial security company headquartered in Durban, KwaZulu-Natal, South Africa. PSIRA Registration No. 4509059.

We are the Responsible Party in respect of personal information we collect and process, as defined under the Protection of Personal Information Act 4 of 2013 ("POPIA").

2. Information We Collect

We may collect the following categories of personal information:

• Contact details: name, email address, phone number, company name
• Site and property information provided in assessment requests
• Communication records: emails, WhatsApp messages, call logs
• Website usage data: IP address, browser type, pages visited (via cookies)
• CCTV footage and access control records processed on behalf of contracted clients

3. How We Use Your Information

We process personal information for the following purposes:

• To respond to site assessment requests and service enquiries
• To deliver contracted security services
• To comply with PSIRA regulatory requirements
• To maintain records required under South African law
• To improve our website and service delivery
• To send service-related communications (not marketing without consent)

4. Legal Basis for Processing

We process personal information on the following lawful bases under POPIA:

• Contract performance — to fulfil security service agreements
• Legitimate interest — to respond to enquiries and improve our services
• Legal obligation — to comply with PSIRA, SAPS, and applicable South African law
• Consent — where explicitly provided by the data subject

5. Sharing of Information

We do not sell, rent, or trade personal information. We may share information with:

• PSIRA and regulatory authorities where legally required
• SAPS and law enforcement where required by law or court order
• Third-party service providers who assist us in delivering services (subject to data processing agreements)
• Our contracted clients, where the information relates to their site operations

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Access control and CCTV records are retained in line with client contract terms and applicable POPIA and PSIRA guidelines.

7. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, contact us at info@interceptorsecurity.co.za.

8. Cookies

Our website uses cookies for analytics and performance purposes. You may disable cookies through your browser settings. Disabling cookies may affect website functionality.

9. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or disclosure. Given our operational context, information security is treated as a foundational requirement.

10. Contact & Complaints

For privacy-related queries or to exercise your rights, contact our Information Officer:

You may also contact the Information Regulator of South Africa at www.justice.gov.za/inforeg.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.